ELIGIBILITY AND TIMEFRAME

• Refund requests must be made within 30 days of the purchase date.
• Full refunds are available for all orders, including those made during sales or promotional events.

REFUND CONDITIONS

• Refunds are eligible for purchases made on our website or through Amazon.
• For Amazon orders, a receipt must be provided and verified by our team before a refund is issued.
• All products are refundable. However, digital or customized products are not applicable.

REFUND PROCESS

• To initiate a refund, please email us at hello@guttynutrition.com.
• Include proof of purchase (order number for website purchases or receipt for Amazon purchases).
• Products must be returned to qualify for a refund.
• Refunds for website orders will be processed via the original payment method.
• Refunds for Amazon orders will be issued through PayPal or Venmo.
• Wire transfers, ACH, cash, or check are not valid refund payment methods.

SHIPPING AND RETURNS

• Return shipping costs are the responsibility of the customer.
• A restocking or shipping fee will not be deducted from the refund amount.
• The return address will be provided from Gutty and emailed to the customer.

REFUND TIMELINE

• Refunds are processed within 2-5 business days once approved, depending on bank processing times.
• Refunds will be issued via the original payment method for website purchases and via PayPal or Venmo for Amazon orders.

DAMAGED OR DEFECTIVE PRODUCTS

• If you receive a damaged or defective product, please email us at hello@guttynutrition.com with:
  • A picture of the damaged product
  • Your order number (for website purchases) or receipt (for Amazon purchases)
• We will offer a replacement or refund for such cases.

EXCHANGES AND STORE CREDIT

• Exchanges for like items are available upon request.
• Store credit is not offered as an alternative to refunds.

CANCELLATIONS

• Orders can be cancelled before the order is processed without any fees.
• Once processed, the order is no longer eligible for cancellation.

REFUND POLICY EXCEPTIONS

• Refunds will not be issued for requests made after 14 days from the purchase date.
• Refunds may not be granted in cases of misuse or if the product is not returned as required.